FAQs

Why do you ask for my PIN or ID before repair?

Providing your pin/passcode before the repair is an important part of our testing process. It allows us to advise you of any issues before the repair and ensure the phone is fully working after the repair. At no time is your personal data accessed. You can view our privacy policy here.

Does e X e use original parts?

The majority of parts are OEM (Original Equipment Manufactured and QC tested).
We are so confident in the quality of our screens that we offer a one year warranty! For more details please see here.

Are we an Apple authorised supplier?

No. We are an express service that utilises the highest quality parts that are quality controlled.

I only have a small crack on my screen do I need a full-screen replacement?

Yes, we do a full-screen replacement regardless of the size of the crack in your screen and all our screen replacements come with a one year warranty.

If I use eXe will this void my Manufacturer’s warranty?

Like most third-party repair services, use of our service can void your manufacturer’s warranty. The good news is we provide our own warranty for all our repairs! For more details please click here.

How does the walk-in service work?

Our walk-in service allows you to have your phone repaired straight away! You can see the time required for each repair when you book on our website.

Does my repair come with warranty?

There is a one year warranty on most device repairs. Please check our terms and conditions for more details.

What should I do before handing over my device?

Whilst your device is in safe hands with us, it is always recommended that you back up your device and reset it back to the factory settings beforehand for security purposes.

How long does a repair take?

We provide an express repair service. Common devices can be repaired in-store within 30 minutes, whilst postal repairs are between 24-48 hours.

Why should I use eXe for a repair?

Your smartphone or device is precious to you. e X e technicians undergo strict training and regular testing to ensure they have the experience and qualifications to repair all leading devices. With nearly 500,000 repairs to date, we are the trusted repair chain.

Call us on: 01737 457 737
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