IMPORTANT!! – Please ensure your delivery details are correct. We require - the name of recipient, door number and complete postcode.
- Please ensure your delivery details are correct. We require - the name of recipient, door number and complete postcode.
- Please do not accept any delivery where the packaging or seal has been visibly damaged or tampered with.
All items purchased from eXe come with free delivery. Any item(s) ordered before 2pm, will be dispatched same day (UK).
Large orders, over £250, need to be ordered before 12pm, for same day dispatch. This is necessary as we will need to complete security checks to ensure the transaction is not fraudulent.
eXe normally sends out all items via Royal Mail 1st Class recorded or Special Delivery. This usually results in next day delivery, but please allow up to 48 hours, as delivery times are subject to courier logistics, especially during busy periods such as Christmas or Bank Holidays.
If a package is required next day guaranteed, please use the special delivery option to guarantee next day delivery, we cannot be held responsible should you require guaranteed next day and opt to use our free 1st Class Service.
All items sent require a signature, so please make sure someone is at the delivery address to accept the package. If a signature cannot be obtained, a card will be left stating collection details from your local depot. If no card is left, and the delivery has not arrived after 3 days, please contact us on firstname.lastname@example.org, otherwise, please go to your local depot with ID as sometimes the card will have been misplaced or forgotten.